This policy ensures fair refunds and returns for digital and physical products.

• General Principles:
  • Applies to direct purchases from Digital Vogue Wellness LLC.
  • Requests to refunds@digitalvoguewellness.com with order details; reviewed within 7 days, refunded within 14 days via original payment method.
• Digital Products:
  • Subscriptions (e.g., Teleconsultation App, Dashboard):
    • Refund within 7 days for non-functional services (e.g., app crashes) with evidence (screenshots, logs).
    • Prorated refund for cancellations (10% admin fee); no refunds after 7 days or for renewals.
    • Technical support attempts resolution within 48 hours.
  • Customized Software (e.g., DHIS2, OpenMRS):
    • Refund within 14 days if software fails contract specs (e.g., missing features).
    • Partial refunds for minor issues; no refunds post-deployment acceptance.
  • Training Courses:
    • Full refund if canceled 14 days before start; partial (20% fee) within 14 days.
    • No refunds post-start or for institutional licenses post-access.
• Physical Products:
  • Return Eligibility:
    • Within 30 days for defective, damaged, or incorrect products; must be in original condition with packaging.
    • Non-returnable: Used products, hygienic items (e.g., opened diagnostic sensors), customized items.
  • Refund/Replacement:
    • Defective/Damaged: Full refund (including shipping) or replacement; we cover return shipping.
    • Incorrect: Replacement or refund if unavailable.
    • Non-Defective: Accepted with 15% restocking fee; client pays return shipping.
  • Process:
    • Request RMA within 3 days; ship within 7 days via trackable courier to Conakry or Trenton.
    • Refund/replacement post-inspection within 14 days.
• Exceptions:
  • Bulk Orders: Custom terms in contracts (e.g., extended return periods).
  • Warranty: 1-year for manufacturing defects (repairs/replacements, not user damage).
  • Force Majeure: No refunds for delays due to unforeseen events.
• Disputes:
  • Appeals within 7 days with evidence.
  • Unresolved disputes escalate to mediation in Conakry or Trenton per General Conditions.