General Conditions

These conditions govern the use of our products and services, ensuring a transparent and equitable relationship.

  • Acceptance:
    • Using our products/services implies agreement to these conditions, Privacy Policy, and project-specific contracts.
    • Conditions may be updated with 30-day notice via email or website.
  • Services:
    • Include app development, data science, AI/ML, publications, training, and software resale.
    • Digital products delivered via iOS, Android, or web; physical products shipped to specified addresses.
  • User Responsibilities:
    • Provide accurate data (e.g., medical records for analytics).
    • Comply with local laws (e.g., data protection).
    • Secure accounts/devices; no unauthorized product modification.
    • Non-compliance may lead to service suspension.
  • Intellectual Property:
    • Our software, AI models, and content remain our property; clients receive non-exclusive licenses.
    • Client data remains their property, used only for agreed purposes.
    • Open-source software (e.g., DHIS2) respects original licenses.
  • Liability:
    • Limited to fees paid for the service.
    • Our tools support decisions; clinical decisions require licensed professionals.
  • Termination:
    • Clients: 30-day written notice, subject to payment for services rendered.
    • Us: For non-payment, breach, or harmful conduct.
    • Digital access revoked upon termination; physical products remain client property.
  • Force Majeure: No liability for delays due to unforeseen events (e.g., natural disasters, network outages).
  • Applicable Law:
    • Guinea law for Guinea-based services.
    • New Jersey law for USA-based services.
    • Specified in contracts for international clients.
  • Dispute Resolution:
    • Amicable negotiation first, then mediation, then arbitration in Conakry or Trenton.
    • Each party bears own costs unless arbitrator rules otherwise.